Política de envio

At lumenne, we strive to get your beautiful new items to you as quickly and reliably as possible. Please review the following information about our shipping processes.

1. Order Processing

All orders are processed within 3-5 business days​ (Monday through Friday, excluding holidays) after you place your order. Orders placed on weekends or holidays will be processed the next business day.

2. Shipping Methods & Delivery Times

We partner with trusted carriers to deliver your orders across the United States. The following are estimated delivery timeframes after your order has shipped (transit times are not guaranteed and may be affected by carrier delays or peak seasons):

• Standard Shipping:​ 5-15 business days
• Expedited Shipping:​ 3-10 business days

3. Shipping Costs

• Free Standard Shipping​ is available on all orders over $69.
• Orders under $75haveastandardshippingfeeof\ast \ast$6.99**.
• Expedited Shipping​ costs are calculated at checkout based on your delivery address and order weight.

4. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with a tracking number and a link to track your package. You can use this number to see your package's current status on the carrier's website.

5. International Orders

Currently, TheVervian.com primarily serves customers within the United States. For international shipping inquiries, please contact us at service@lumenne.com, and we will explore available options for you.

6. Shipping Address

Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect or undeliverable address provided by the customer.

• Can I change or cancel my order?
  We are unable to make changes or cancellations once an order has entered the fulfillment process. If you need immediate assistance, please email us at service@lumenne.com​ as soon as possible, and we will do our best to help.

7. Lost or Damaged Packages

• Lost in Transit:​ If your tracking information shows your package as delivered but you have not received it, please check with others at your delivery address and your local post office first. If it is still missing, contact us immediately.
• Damaged Items:​ If your order arrives damaged, please keep all original packaging and contact us within 48 hours of delivery with photos of the damaged items.

lumenne will assist customers in filing claims with the carrier for any packages lost or damaged during transit.

We appreciate your business and are here to help with any shipping-related questions!